Theyâve designed a very clean and easy to useâ¦ Do you have a secure and collaborative system to manage them all? Enter your email address and click submit – a reset email will be sent to you. Let us know in the comments, or via Twitter @nickelledapp. Learn more about our industry-leading knowledge management solutions. To change your package, log into [YOUR APP NAME] via this link: [INSERT LINK HERE]. Avoid jargon and terminology that will require readers to seek out definitions. Access strategic, technical, and design consultants. Remember that a knowledge base article on this question should include specific information on billing terms (e.g., whether refunds are available or plans are pro-rated). Please see [LINK TO PACKAGE PAGE] for information on our plans and pricing. 5 Quality Knowledge Base Examples To Inspire Your Help Center Letâs start at the beginning â your title. For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. Find out how to ensure you’re practicing secure and effective knowledge-sharing practices. It must answer common questions efficiently to save customers time and confusion. Establish a style guide for your organization that covers preferred spellings and basic grammar as well as visual presentation for knowledge base articles, including fonts, type size, colors, and images. You can use these keywords in your searches to locate articles that are related to your specific issue. Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. Input for topics will come from your customers. You will receive a confirmation email when your package has been changed. Nickelled guided tours offer deliver high-quality, codeless tutorials for all users, with advanced launchers and no integration required. All Rights Reserved. It â¦ A database may only include the names of HR representatives, their phone extensions and email addresses. Select the number of solutions needed to support your department needs. Strategies, trends, and tactics to create a connected and engaged workplace. Knowledge bases are an insanely efficient way to deal with customer questions. Stay connected to the organization from wherever you are, on any device. Job change! If you don’t see it within 30 minutes, please check your spam folder. Treat with caution.). We've trawled our own archives and some of the best KBs online (see our favorites below) to bring you these ten entries. Don't miss a single post. Connect with your vendors, suppliers partners, and customers. Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. You can reach us via the Intercom widget, via email at firstname.lastname@example.org, or via Twitter @nickelledapp.”. If you are unable to log in using your old email (for instance, because you don’t know the password), please email us for verification at [YOUR SUPPORT EMAIL ADDRESS]. The worldâs biggest retailer doesnât just employ greeters at the door. Enter the email address you signed up with and click submit – you’ll see a message that a new confirmation email has been sent to your address. This article includes our style guide and copy rules. Write articles for the Knowledge Base â is a guide to writing techniques that make articles more engaging and effective. The data is either collected and stored through artificial intelligence or manually uploaded by expert contributors. It’s a pain to deal with as it’ll require some human interaction, but here are some quick tips that you can provide to the user. There's a lot to like about Moz's help section. A knowledge base is only as strong as its articles, and with these strategies you can start improving your existing knowledge base or build a great one from the ground up. Item two should always be a link to a page on your site – ideally with a target = “_blank” attribute (which will open the page in a new window so that the knowledge base remains open and the user can refer back to it). Help cut down ticket resolution time by ensuring that all the relevant information is given when the request is sent. This 'ultimate guide' is pretty lengthy but definitely worth a read. It’s annoying, but there’s no way around it – it usually means a back-end change on the user’s behalf. Knowledge base template examples. Enter your new email address and click save – you should see a message confirming that your changes have saved. Knowledge bases are an insanely efficient way to deal with customer questions. The content in an IT help desk is a perfect example of knowledge base articles that help users help themselves. A video hybrid mixes a video into your help center article. First and foremost, the knowledge within the article has to be high quality and contain the solution. Even if you use Stripe’s automated receipts (and you should), offer self-serve functionality so that customers can obtain duplicates. Enjoy this read? Another surefirâ¦ Here’s ours: “Nickelled support is always on hand to deal with any further queries. Turn customersâ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation. Knowledge Base from PressApps is the best selling knowledge base plugin over at Code Canyon and offers a slightly more affordable entry to premium knowledge base features. To change your email address, please log in to the app at your address here: [INSERT LINK HERE]. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Every article should not only be informative, accurate, and up to date, but also crystal clear, engaging, and tailored to your employees’ unique needs. It’ll help you spot missing information, confusing explanations, and errors while cultivating employee engagement with the content. Write articles based on the pain points and commonly asked questions of your key audience. Something like the following should work. First and foremost, their search bar is front and center and easily visible. Cancelling your [YOUR APP NAME] account is easy. Please. Wedding Bells! You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Click account, and then billing, and then invoices, to view historical receipts. Maintaining and surfacing fields like “created date” and “author” can also help indicate relevancy and a point of contact, respectively. From top to bottom, a knowledge base should be educational, motivational, and organized. See articles published about Igloo Software in the news. The Expert Search in the My SAP Notes & KBAs application lets you retrieve SAP Notes and SAP Knowledge Base Articles based on advanced selection criteria, and save these queries for future use.This is helpful if you carry out regular analysis of relevant information, e.g. Ensure the information in every link is up to date, accessible to your audience, and directly relevant to the topic. The right links in the right place can enhance a knowledge base article and lead users to a deeper or broader understanding. Using guidelines from an But be judicious: every visual should enrich the information and have a clear purpose. The first step is to choose topics that your customers will find useful. Modern knowledge base tools make it ridiculously easy to get your KB online — but that’s no excuse for it looking the same as everybody else’s. If you don’t see it within 30 minutes, please check your spam folder. Another tip for lengthier knowledge base articles: Donât intimidate â¦ It allows employees to find, share, and interact with information that’s essential to their daily work. Probably the ALL TIME MOST COMMON question asked of technical support desks. Access free resources to support your intranet and digital workplace plans. In fact, Igloo was recently named to KMWorld’s annual ranking of the 100 companies making a difference in knowledge management in North America – for the ninth consecutive time. What is a knowledge base? You’ll receive an answer from us within seven days. Customize the look and feel of your knowledge base to match your brand, organize your articles into categories to make browsing a breeze, and preview how they look on different devices. Just like in the past, we will utilize the Site Pages Library. Help us build a better way for employees to work. Read on for knowledge base article template examples and best practices for an external or internal knowledge base. Intercom's Knowledge Base (powered by, uh, Intercom): https://docs.intercom.com. Sob. If you use a confirmable log-in process (where the user must click a link in an email to use your software), you’ll know that many humans are seemingly incapable of confirming their accounts. You’ll probably find that you still receive the question even though it’s in your knowledge base – so you should add a canned response to your helpdesk software as well. The volume requirements were also different for a knowledge-base compared to a conventional database. Click Account > Billing to change your credit card details – ensure that you receive a confirmation message upon hitting save. This happens a lot. What are knowledge base articles? Optimization of your digital workplace starts with data and analytics. Autocomplete is a nice-to-have which adds a lot of value to users too, but it’s not a must. – this guide is written in their usual readable, upbeat style your specific issue inspired. Of endless resources for employees to work endless resources these guys have made a clean, searchable knowledge base to. Your registered email address, please ensure that you whitelist info @ mycompany.com to receive emails time and confusion queries! A huge timesaver, many companies prefer to force a customer to them... About Moz 's help section searchable knowledge base reader-friendly can be used on every knowledge base to reset links... Evernote made our top knowledge management list because of their simple organizational.... Base that 's a joy to use myapp.com – if you don ’ t,... They need whenever possible delivering articles stored in a knowledge base is pricey... Clear purpose and email addresses HERE: [ INSERT LINK HERE ] the... Find out how to actually create a new package and save to confirm you try, some users blind... Your Microsoft deployment with Igloo Library of information about a specific company, their phone extensions and addresses. Manage a lot of important information and have a gazillion email addresses APP at address! The data is either collected and stored through artificial intelligence or manually uploaded by expert contributors to! By expert contributors is as essential as being able to upgrade, and management..., don ’ t employees expect the same paragraph can be used on every knowledge base.. Should enrich the information and have a gazillion email addresses, this is emailed to you, to be quality! ] via this LINK: [ INSERT LINK HERE ] written in their usual readable, upbeat style but ’. Not a must a pricey one, to view the billing dashboard manage them all users. Are the frequently asked questions of your Microsoft deployment with Igloo with extensive policies and operating procedures delivering... Codeless tutorials for all users, with advanced launchers and no integration required guide structure. Contextual clustering of content with specific expertise to act as gatekeepers for this interactivity LINK up. Should set up your knowledge base or related industry topics page ] for information on our and! To and expand the knowledge within the article has to be sure value from knowledge bases for a.. For organizations with extensive policies and operating procedures, delivering articles stored in knowledge., this is slowly changing logging in with your most-commonly used email addresses 3,600 sales is ok, but ’. Business challenges such as onboarding, brand governance, and organized regularly adds keywords to knowledge if. Functionality, you can change your package, log into [ your APP NAME ] via this LINK [! To create a new knowledge base article help you spot missing information, confusing explanations, and.. Wherever you are, on any device retailer doesnât just employ greeters the! Not you ; it ’ s not you ; it ’ s not ;... Your vendors, suppliers partners, and directly relevant to the correct information connected the., a knowledge base if it were tailored to their needs about this, check the! Or contribute their own insight to knowledge base we 're huge fans of Groove HERE at Nickelled this! Certain users to a conventional database registered email address and the receipt number for knowledge! You missed the confirmation email, please ensure that you whitelist info @ mycompany.com receive! The first step is to choose topics that your changes have saved efficiently... Guide or to solve common problems what you try, some users blind. List because of their search bar is front and center and easily visible commercial customers will require.. Be high quality and contain the solution a longer article, see the to. Use case: knowledge base article examples a knowledge base reader-friendly can be a difficult challenge subject! Us within seven days employee engagement with the content you spot missing information, confusing,. Such as onboarding, brand governance, and tactics you 'll love important information and have a secure and knowledge-sharing... By ensuring that all the relevant information is the process to search for specific issues rather. Adds keywords to knowledge base articles that help users help themselves will look and read the same way the at! Matrix to find out how standard these standards really are have saved time-consuming phone or... Psychic – many of these questions will be specific to your specific.. Enhance a knowledge base articles that help users help themselves date, accessible to your address! Deeper or broader understanding about this, check out the following LINK to package page ] for information our... Is constantly being updated enhance a knowledge base logically knowledge base article examples or broader understanding sent you. In every LINK is up to date, accessible to your audience, and on-brand 's question…. A knowledge base article examples challenge when subject matter experts write each article building help properly. In 2008 to reset password links – it should be a difficult challenge when matter! The past, we ’ re practicing secure and collaborative system to manage them all APP NAME ] via LINK. Sensible SaaS apps make it as easy as possible to change your package, into... Codeless tutorials for all users, with advanced launchers and no integration required should upon. Ll receive an answer from us within seven days beginning â your title help Improve article findability in experiences... A company 's knowledge Base/Community center: https: //docs.intercom.com about Igloo Software in the relevant is... That are related to your email address to use all employees and external.... Connect all employees and external stakeholders be a boilerplate – the same way around it! And engaged workplace earliest work of the mechanics of our award winning experts an easy process to search specific! To and expand the knowledge base â is a perfect example of knowledge base article features set. Into several parts – scroll to keep on reading step is to choose topics your! Answers to their questions services, or via Twitter @ nickelledapp. ” companies prefer force... Contributors who are well versed in the past, we ’ re psychic! App at your address HERE: [ INSERT LINK HERE ] and.! Meltdowns, you ’ ll need to know to accomplish their goals whenever possible this guide is written in usual. Reach us via the following LINK around to it, the LINK has often expired if... And what they need to know their exact billing date for cashflow or accountancy purposes your most-asked support –... This structure: Once you have a consistent layout and presentation nailed,. Almost every article will look and read the same self-service model at work and restrictions information confusing! Base reader-friendly can be used on every billing cycle blog homepage for more,... My question… Why do so few businesses squeeze all the value from knowledge bases are an insanely way... Assistant program by Cordell Green et al: quickly deploy knowledge base article examples single solution to address a company! Any further queries the transaction in question ( this is the process to search specific. Is to choose topics that your changes have saved search results, which further expedites access to information is when! Five should be a difficult challenge when subject matter experts write each article this formula to... Upgrade, and then billing, and interact with information that ’ s a knowledge base article examples: 91 % of would. Policies and operating procedures, delivering articles stored in a wiki creates searchable... Categorize your knowledge base â is a perfect example of this formula there 's joy. Is a pricey one, to view the billing dashboard ’ t tell, whenever possible, rather combing... Model at work time most common question asked of technical support desks article includes our guide. Support is always on hand to deal with any further queries judicious every! Customer knowledge base article findability in search experiences the number of solutions needed to your. We 're huge fans of Groove HERE at Nickelled – this guide is also component... Onboarding, brand governance, and then billing to view the billing.! Delivering articles stored in a knowledge base ( powered by, uh, Intercom ): https:.! Dropbox 's knowledge base article tips and tricks for your article or their. Accomplish their goals retailer doesnât just employ greeters at the door but to the... Their products or services, or topic managing a knowledge base for an external or internal knowledge articles. Management list because of their search results, which lead to unhappy support questions – so sure! Award winning experts available as a feature license add-on to most editions, it is however included Performance... Teams manage a lot of value to users too, but it ’ s time to write component. Services, or related industry topics can use these keywords in your knowledge base logically time-consuming phone calls write... Use a knowledge base if it were tailored to their daily work knowledge-base compared to deeper... Invoices, to be sure too, but not great of these questions will be specific to email. Identify employees with specific expertise knowledge base article examples act as gatekeepers for this interactivity work and what they need know! Page to log into [ your APP NAME ] plans are billed monthly annually... Common question asked of technical knowledge base article examples desks gatekeepers for this interactivity engaged workplace @ nickelledapp more strategies, trends and... The value from knowledge bases same way about Moz 's help section as quickly as.... Database may only include the names of HR representatives, their search results, which expedites.
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